Phoning

Phoning a trades person_conversation starters
Listen to these conversation starters. media type="file" key="phoning a trades person_conversation starters.wav" width="143" height="105"

Now listen again and read.
Hello, Smith’s Glass. Rob speaking. Hello, my name’s Christine. A window is broken at my house. Can you come and fix it? Yeah sure.
 * Conversation 1: **

Hi, ABC refrigeration services. Jane speaking. Hi, my name’s Tek. My fridge isn’t working. Can someone come and fix it? No problems. I’ll send someone around.
 * Conversation 2: **

Good morning, Moonah electrical. Tom speaking. Good morning, my name’s Sue. My heater isn’t working. Can you come and fix it? No worries.
 * Conversation 3: **

Hello, Hobart Locksmith’s. It’s Jenny here. Hello, my name’s David. My backdoor lock is broken. Can someone come and fix it please? Sure.
 * Conversation 4: **

Now listen and read.
Locksmith: Hello, Jim’s locks. Jim speaking. You: Hello, my name is _. My lock is broken. Can you fix it? Locksmith: Yeah sure, where do you live? You: My address is Locksmith: OK, and what was your name again? You: My name is _ Locksmith: Can you spell that please? You: Sure, _ __ Locksmith: And your contact phone number? __ __ You: My number is ___ Locksmith: Can I come Friday at 11:00? You: Yes that’s fine. How much will it cost? Locksmith: $50 an hour. You: Okay. Locksmith: See you Friday. You: Thanks, bye. Locksmith: Bye.

Listen to this person phoning a trades person about another problem.
media type="file" key="Phoning a trades person_Tony_washing machine.wma" width="162" height="114"

Now listen and read.
Trades person: Hello, Tony speaking. You: Hello, my name is ___________. My _____________________________________. (Tell them what your problem is and ask if they can fix it.) Trades person: Yeah sure, where do you live? You: My address is ____________________________________ Trades person: OK, and what was your name again? You: My name is _____________________________ Trades person: Can you spell that please? You: Sure, _______________________________ Trades person: And your contact phone number? You: My number is _______________________ Trades person: Can I come Wednesday at 11:00? You: No, __________________________________________ (Tell them you have English classes then but you’re free Fridays.) Trades person: Is Friday at 11:00 okay? You: Yes, that’s great. How much will it cost? Trades person: $80 for the first hour and $50 an hour after that. You: um….okay. Trades person: See you Friday. You: Thanks, bye. Trades person: Bye.

Listen to these problems around the house
media type="file" key="problems around the house.wma" width="151" height="124"

Listen to these trade names
media type="file" key="trade names.wma" width="155" height="140"

Phoning the real estate agent
Listen to this phone call. media type="file" key="Phoning the real estate agent_slow.wma" width="142" height="109" Now listen again. It's quicker. media type="file" key="Phoning the real estate agent.wma" width="115" height="115" Now listen and read.
 * Phoning the real estate agent about a problem **
 * Real estate agent: ** Hello, Roberts Real Estate, Julie speaking.
 * Tenant: ** Hello, my name is Tim. I rent the house at 166 Main Road Moonah. I have a problem. Can you help me?
 * Real estate agent: ** OK, what was your name again?
 * Tenant: ** Tim Douglas
 * Real estate agent: ** Tim…..can you spell your surname please?
 * Tenant: ** sure……..D..O..UG..L..A..S
 * Real estate agent: ** And where’s the house?
 * Tenant: ** 166 Main Road Moonah
 * Real estate agent: ** 166……which road?
 * Tenant: ** Main Road,……M..A..I..N
 * Real estate agent: ** Oh, Main Road. And what seems to be the problem?
 * Tenant: ** Well, the back door sticks and the washing machine is making a funny noise.
 * Real estate agent: ** Ok, I’ll get someone to come and have a look. Will Monday at 9:00 be ok?
 * Tenant: ** No, I have English classes Monday but I’ll be home all day Friday.
 * Real estate agent: ** All right, we’ll send someone around at 9:00 Friday.
 * Tenant: ** Great. Thanks for your help. I’ll see someone Friday at 9:00.
 * Real estate agent: ** Bye.
 * Tenant: ** Bye.