Kana+WIO



I studied economics at University of Tohoku in Japan.

I worked for Miyagi prefecture in Japan as social worker. I mainly gave interviews to people who were interested in having a job in aged care, disability and child care, so I explained the details and how to get a job. Also I organized work experience courses in this area.

From this job, I learned communication skills, organizational skills, and computer skills.

I am going to do work experience at Red cross.I expect that I am going to see Australian work environment ,such as australian's attitude for their work. Also,I am aiming to get a job ,like admin help at office in future,so I would like to have a office worker's experience in the work place. Hopefully, I will make some reports ,filings,answering telphone calls (which I don't feel confident about doing) and dealing with customers. Working in office is not difficult for me,but language is big barrier,so it would be nice,if I could have some confidnece at admin help area in Australia.

First day I arrived at 8:20.I was first one ,I had to wait in front of entrance until everyone come. Everybody arrived at 8:30.they were welcome for me.

Volunteer organizer office Mandy explained about their team. They are supporting asylum seekers, so I became one of the member. At first, Mandy asked me to write letters to volunteers. I had to do hand writing 10 letters and find their addresses from volunteers file. I asked Mandy why it had to hand writing. She said that hand writing was more friendly, she always use hand writing for volunteers. It was good to know for me. Next I was with housing officer Dani, She took me to look for a house for asylum seekers. She was late to see real estate and she was not sure the address and she didn’t have mobile phone. I offered my phone to call the office and asked the real estate’s number but she refused the offer ,and she drove around the area. In the end, we found the house and real estate .we looked house and she told me what was important to lent houses for asylum seekers. Close to the city, bus stop and shopping centre is essential. And then, I had to make an invitation about health information for asylum seekers. Mandy told me the details. I used Word and clip art with computer for making this. According to Mandy ,Invitation for non-speak English people is date and place need very big print. And she asked me advices, because I understand non English speaker’s mind, which I felt good,I knew I could help something for the team.

Second day I had to do data entry with Mandy all morning. It was a boring job for me,but I know that It is very important for admin job.The afternoon I went to reception with Dani.She taught me how to talke to ther custermer.But not many custermer did't turn up the day. And then We had to find an accommodation for homeless ,he was Iranian and had bridging visa and no money.Dani and I googled homeless shelter.I found that migrant resource center had infomation for homeless accommodation.I called migrant resouce centre and organized the accommodation for him.

Third day The day was moving day.we had to move all our desks and chairs to the another room.I cleaned the room and reconected to the computers.It was very tired.

Fourth day I went to check for the houses before client use.We checked walls and floors and compared with real estate's report.We took photos if the report did't have the dents and scratches.

Fifith day In the morning, my boss, AL asked me to go to a meeting with her. A staff came from the main Land Red Cross and she looks around Detention centres in Australia, so she explained about situation asylum seekers in Australia and she told us what the Red Cross staff should do for them. I learned lots from the meeting. The afternoon, I went to the centre care for the other meeting with case workers. Centre care looks after new arrival refugees, so when our clients get an Australian visa, they have to move the centre care’s funding. We discussed about how we slide our clients to the Centre care. The meeting was also very interesting for me.

Sixth day The day, I had to call lots of people. Some of organizations gave Mandy information, but she was not clear the information. I called them and made the information sure for her. Calling someone and ask questions is not my favourite thing for me, I was very nerves for the first time. But it wasn’t too bad.And I put the information in the computer.