Hospitality

toc = = = = = Students on work experience = = =  On work experience, Indira made beds. Laxmi got shampoo and conditioner from the trolley to put in the rooms. Hari scored the squid ready to be cooked. He had to be careful not to cut all the way through. Davinder got clean linen from the trolley to take to the rooms. Lachu chopped mushrooms. Nasimeh made sure the towels were straight. = = BAR SKILLS = = = =

= Equipment you find in a bar =

glass rack or glass tray glass washer glass plunger tongs icebucket drip tray straws pourer beer taps spirit measure (15ml and 30ml) shaker strainer

There are alcoholic and non-alcoholic drinks.

= How to make a softdrink = Listen to and read these instructions  media type="file" key="How to make a softdrink.mp3" width="251" height="108" = =

 1. Remember to hold the glass at the bottom. 2. Put about 5 icecubes into the glass. 3. Put in the soft drink from the port mix. 4. Add some cordial by counting to 3 quite quickly. 5. Last of all, add the straw using the tongs. =How to make spirits =

Listen to and read these instructions media type="file" key="How to make spirits.mp3" width="223" height="108" = =

 1. Remember to hold the glass at the bottom. 2. Put about 5 icecubes into the glass. 3. Pour the spirit into the spirit measure. It's best to hold it over the glass as you fill it in case you spill any. 4. Then pour the spirit into the glass. 5. Next, add the soft drink from the post mix. Fill it nearly to the top. =How to pour beer = Listen to and read these instructions media type="file" key="How to pour a beer.mp3" width="200" height="108" = =

1. Remember that a beer tap must be open or shut; not half open. 2. Hold the glass under the tap on an angle. 3. Straighten the glass when it's nearly full so that you get a head on the beer.

=How to wash glasses = Listen to and read these instructions

media type="file" key="How to wash glasses.mp3" width="202" height="108" = =

 1. Put hot water in the glass plunger. 2. Plunge each glass a few times. 3. then put the glass on the glass rack. 4. Turn the glass washer on. 5. When it's finished, polish the glasses, but don't dry the beer glasses. They go in the fridge wet. =How to make cocktails = Listen to and read these instructions

media type="file" key="How to make cocktails.mp3" width="212" height="108" = =

There are recipes that tell you how to make different cocktails. Sometimes you mix things together in the shaker. Or, sometimes you use a blender. Cocktails come in all sorts of cocktail glasses with interesting shapes.  =How to open a bottle of wine =

Watch this video = = media type="custom" key="4118493" Listen and practise these words. <span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 70%;">media type="file" key="Waiter's firend.mp3" width="504" height="130" <span style="color: #000000; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 105%; text-align: left;">waiter's friend waiter's knife corkscrew shoulder of the bottle <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; text-align: left;">

= How to Polish Glasses =

Listen and read = = <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; text-align: left;">media type="file" key="how to polish glasses.mp3" width="210" height="108"

<span style="color: #000080; display: block; font-family: Calibri; font-size: 12pt; line-height: 115%; text-align: left;">First of all put the glasses upside down on the rack. Then slide the tray into the glass washer. Shut the door and turn it on. When it is finished pull the rack out and put it on the bench. The jugs don’t need polishing. Just put them away. To polish a glass, hold it as close to the bottom as possible. Polish it with the polishing cloth. Try not to touch the glass. Hold the glass up to the light to see if it’s clean. It is best to polish the glasses while they are still hot.

=<span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif;">Washing Up = = = <span style="color: #000080; font-family: Arial,Helvetica,sans-serif; font-size: 150%;">Listen to these instructions on Washing Up media type="file" key="Washing Up.mp3" width="204" height="108"
 * <span style="color: #000080; font-family: Arial,Helvetica,sans-serif; font-size: 90%; line-height: 115%;">You can listen and read. **

I’m in the kitchen at the moment and as you can hear it can be quite noisy. Ah, the students are washing up and Robin said that the important thing was to make sure that you're organised before you start. So, prepare two tubs for cutlery and have the plates stacked. So, put all the cutlery into the tubs to soak and in the tubs is warm water with a little detergent. Then put the scraps in the bin, rinse the plates and stack them in the tray or you can stack them in the tray and then rinse them with the spray gun. Slide the tray into the dishwasher and pull the cover down and turn it on. When the dishwasher is finished, pull the rack out. Let it sit on the bench for a short time so that the dishes can dry. Once you think they’re dry, which doesn’t take long, then stack them and then put them on the shelf.
 * Washing Up **

= = = = = Practising Instructions =

media type="file" key="Following instructions.mp3" width="209" height="108"

Practise these instructions with your partner

Lift up the handle and slide the tray in. Pull the handle down and press the green button. **Okay, I lift up the handle, slide the tray in, pull the handle down and press the green button.**

Scrub the sink using this cleaning solution and a scourer.
 * All right, I’ll scrub the sink with this cleaning solution and scourer. **

Put the forks on the left and the knives on the right. Make sure they are straight.
 * Okay, forks on the left, knives on the right and make sure they’re straight. **

You should always pick the plates up and put them down with your right hand.
 * Okay, I should pick the plates up and put them down with my right hand. **

Put some warm water and detergent in those two tubs. Put the cutlery in thee to soak.
 * So, I’ll put some warm water and detergent in those tubs and then soak the cutlery. **

Put the plates in the rack quickly and then rinse them with the spray gun.
 * Okay, so, I put the plates in the rack quickly and then rinse them with the spray gun. **

Slide the rack into the dishwasher and turn it on. When it’s finished slide them out to dry. It doesn’t take long because they’re hot.
 * Okay, I slide the rack into the dishwasher and turn it on. When it’s finished, I slide them out to dry. Not for long. **

I want you to do an a la carte setting for 10 people. Put all the cutlery and cruets out as quickly as you can.
 * So I set the table a la carte for 10 people. I put the cutlery and what sorry? **

Clear the tables and then put all the cruets on that trolley and the waiter’s friends in that cupboard.
 * Sorry Jenny, I’m not sure what to do with the tables. Could you say that again please? **

We’re doing a table d’hote today for lunch so work out what cutlery you need pronto.
 * Sorry David, I’m not sure I understand. Can you go over that again please? **

Don’t forget to pick up the plates in reverse order.
 * Sorry David, I pick up the plates in what? **

It’s entrée, main and desserts today. We have 2 vegans and 1 veg.
 * It’s entrée, main and dessert. Sorry David, what else did you say? **

=<span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif;">Pronunication = Listen to the names of this cutlery and then practise saying them. media type="file" key="Pronunciation of cutlery.mp3" width="225" height="108" entree knives entree forks main knives main forks soup spoon dessert spoon butter knives oyster forks cake forks cheese knives

= Photos = Do you recognise these people? They are bridging plates in a restaurant. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 140%;"> <span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 140%;">These people are polishing glasses. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 140%;"> <span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 140%;">Fantanesh is stacking plates. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 140%;"> These people are serving drinks on a tray.

= Vocabulary practice = Listen and practise saying these words. Do you know what they mean? media type="file" key="Hospitality vocabulary.mp3" width="208" height="108" rack glass washer polishing cloth to touch tubs dishwasher spray gun dishes

to polish slide be prepared soak rinse stack

noisy

= Yesterday at Work = Listen and read this story. media type="file" key="What I did at work yesterday.mp3" width="210" height="108" I arrived at work at about 8:15 and went to the classroom to unlock it. I turned on the heater because it was a bit cool. I then went to the staffroom in 75 Campbell Street to get ready for class. I turned on my computer to check my emails and also got all the resources ready to take to class. I photocopied some worksheets and talked to the teachers.
 * What I did at work yesterday **

When I got to class I got out the worksheets and wrote the timetable for the day on the whiteboard. As the students arrived, we chatted and some of them had questions. I tried to explain things carefully to the students but to also make it interesting. In the afternoon we learned about how to follow instructions and revised the hospitality work from Monday. The students worked hard and I enjoyed teaching them. We finished class at 2:30.

After class I went back to my desk. There were some new books sitting on it, so I looked through them. I had a meeting with some of my work colleagues about assessment tasks and then we went to the cafeteria to get a coffee. I also had to phone some workplaces to organise visits. I am looking forward to visiting them next week. I went through all my emails and replied to them. I had some phone messages that needed returning as well. I kept working until about 6:00 when I was picked up.


 * Setting Tables - Instructions **